Payout balance isn't growing: confirmed coins aren't converted
Nov. 10, 2026, 8:08 p.m.
Confirmed coins are converted to bitcoins once each coin reaches 0.00001 BTC, or earlier when possible. The bitcoins then move to "Available for Withdrawal."
Sometimes conversion takes longer or is paused. Such a pause usually lasts no more than a day, and the coins are converted on their own afterwards: you don't need to do anything.
If your coins still haven't been converted after several days, contact us and we'll look into it.
For more on how your balance works, see How Kryptex Works?
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- Email support at support@kryptex.com.
