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Troubleshooting — a step-by-step guide

Feb. 4, 2019, 4:59 p.m.
  • Having trouble downloading or installing Kryptex?
  • Have you successfully installed Kryptex but struggling to pass the benchmark?
  • Kryptex can’t recognize all of your graphic cards, or is it loosing some during the mining?
  • Your computer freezing, slowing down, or shutting off while mining?

Rest assured, we address these common issues promptly and efficiently!

Kryptex Minimum Requirements

Kryptex needs a Windows 7-11 x64 computer with a graphics card no older than 2016, with at least 4 Gb of GDDR5 memory. Older processors and graphics cards do not support instructions that generate income in Kryptex.

Minimum required GPU for mining:
Nvidia GTX 1060 6 Gb | AMD RX 4XX-5XX 4 Gb | Intel A380 6 Gb

Check the full list of supported GPUs in The List of The Best GPUs for Mining.

Cellphones, Smartphones, Tablets, iPhones, Androids, Apple PCs and laptops can’t mine!

First to Check

Check the Network

Configure your Motherboard BIOS

Mandatory if more than one video card is connected

  • Turn on “Above 4G Decoding”
  • Try setting PCI-E speed to Gen2 or Gen1
  • Turn off the integrated GPU
  • Turn on Dynamic | ReSizable BAR

How to configure the BIOS for mining.

Other Issues

🚑 Problem not solved?

Have you tried all the suggestions but still can't resolve the issue?
Feel free to reach out to the community or contact support for assistance!

Kryptex Community:

Kryptex Support:

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Kryptex is a desktop application. Download the app to your PC after signing up.