Troubleshooting — a step-by-step guide
Feb. 4, 2019, 4:59 p.m.
- Having trouble downloading or installing Kryptex?
- Have you successfully installed Kryptex but struggling to pass the benchmark?
- Kryptex can’t recognize all of your graphic cards, or is it loosing some during the mining?
- Your computer freezing, slowing down, or shutting off while mining?
Rest assured, we address these common issues promptly and efficiently!
Kryptex Minimum Requirements
Kryptex needs a Windows 7-11 x64 computer with a graphics card no older than 2016, with at least 4 Gb of GDDR5 memory. Older processors and graphics cards do not support instructions that generate income in Kryptex.
Minimum required GPU for mining:
- Nvidia GTX 1060 6 Gb or better
- AMD RX 470-580 4 Gb or better
- Intel Arc A380 6 Gb or better
Check the full list of supported GPUs in The List of The Best GPUs for Mining.
Cellphones, Smartphones, Tablets, iPhones, Androids, Apple PCs and laptops can’t mine!
First to Check
- Add Kryptex to the Antivirus exclusion list:
| Windows 10 Defender | Windows 11 Defender | ESET | Kaspersky | Dr.Web | BitDefender | Avira | Avast | AVG | Norton |
Can’t see your antivirus? Check the universal guide! - Disable any overclocking!
- Update your GPU drivers: Nvidia | AMD | Intel
- Update Net.Framework libraries
- Make sure you have enough virtual memory:
Set page file size to be equal to the amount of total GPU memory of all cards combined plus 8 Gb. - Switch Kryptex to the PRO Mode
Open Kryptex Settings, switch on PRO Mode. - Re-run Kryptex benchmark
Check the Network
- Use a cable to directly connect your PC to a network.
- Try using the VPN.
- Did not help? Let’s solve your connection errors.
Configure your Motherboard BIOS
Mandatory if more than one video card is connected
- Turn on “Above 4G Decoding”
- Try setting PCI-E speed to x4 or x1
- Try setting PCI-E compatibility to Gen2 or Gen1
- Turn off the integrated GPU
- Turn on Dynamic | ReSizable BAR
How to configure the BIOS for mining.
Other Issues
- Got multiple GPUs?
Turn off Nvidia SLI or AMD Crossfire - GPUs isappear from Kryptex app or PC switches off?
Make sure your Power Supply Unit can handle the load! - Got AMD+NVIDIA GPUs combined?
Uninstall all GPU drivers, install Nvidia GPU drivers first, then install AMD GPU drivers. Did not help? Leave GPUs of one manufacturer only. - Got Windows 10?
Make sure you have updated to 22H2 - Got Windows 11?
Turn off Memory Integrity - More useful tips for for stable mining!
🚑 Problem not solved?
Have you tried all the suggestions but still can't resolve the issue?
Feel free to reach out to the community or contact support for assistance!
Kryptex Community:
Kryptex Support:
- Website Support
- Support in Telegram
- Support Bot
- Email Support support@kryptex.com
