A payment confirmation letter is not received ✉
I ordered a payment — but I didn't receive a confirmation mail. What should I do?
Payments in Kryptex works like a charm, but sometimes letters may not be delivered. They either do not pass the checks of mail services or are delayed. It's not a big deal! We'll figure it out now!
Try mail search 🔍
Just enter the word Kryptex in your mailer's search box.
Or refine your search by writing billing@kryptex.com or from:kryptex.com:
Check your Spam folder 📧
Mailers usually react negatively to any links in emails — they try to protect users but could make a mistake. So if the email is not in your inbox, look in the "Spam" or "Junk" folder in your mail:
Help mailer algorithms separate good emails from real spam. Click the "Not spam" button 🙌
Add our emails to the whitelist ➕
Your email domain might block messages with a confirmation link. Some mailing providers configure email whitelists differently from another, but the principle is quite similar among different mailing providers:
1.Go to your email setting; 2.Search for “Filters and Blocked Addresses”;
3.Click “Create a new filter”;
4.Write down billing@kryptex.com;
5.Click “Create filter”; 6.Check the "Never send to spam" box and click "Create filter";
7.Repeat steps above for no-reply@kryptex.com
Request the email again 🔁
If the email is suddenly not in spam:
1.Go to the payout history page; 2.Click on the payout ID;
3.Click on the blue button below and request the email again;
4.Recheck your email!
Didn't work out? Contact us 📞
If the email still didn't come, don't worry! Please contact us. We'll figure it out 💪🏻
